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Orders

  • Once your order has been shipped, you will receive an email with your tracking number so that you can check progress with the relevant courier. Please contact us if you do not receive your tracking number or are worried about the tracking that is showing for your order.

    7 August 2020
  • Unfortunately, we do not offer gift wrapping.

    7 August 2020
  • Unfortunately, no, Childrensalon and Childrensalon Outlet orders cannot be combined.

    7 August 2020
  • We guarantee that your payment and personal data will always be kept 100% private and secure. All personal data is securely encrypted and protected with SSL (the industry standard for securing data on websites). 

    You can confirm SSL is being used by looking for the small padlock symbol on your webpage (check the bottom or top corners).

    Plus, our website address will show an additional "S" after http:// when SSL is enabled and protecting your data. We never see or store your credit card number on our website; all payment cards are processed by our Bank and not by Childrensalon.

    7 August 2020
  • We send an email confirmation for every order and it should be with you within 10 minutes. If you do not receive it please check your spam/junk folder and if you still cannot find it, please contact us.

    If you are a registered customer, you will be able to login to your account and view the status of your order and any comments or emails we have sent you.

    7 August 2020
  • Please let us know immediately if you have made a mistake or would like to change anything on your order. We can make changes anytime before your order is dispatched. 

    1.Through My Account -> my orders -> select order -> at the bottom of the page, you'll see "Customer Service". Please write a comment in here and we will contact you. (Please note that by adding a comment your order will be stopped, which may delay the dispatch of your order.)

    2. Contact us by phone

        UK: 01892 577 777

        International: +44 1892 577 777

    3. Email info@childrensalonoutlet.com (It may take us a little longer to respond to emails, please contact us if you have not had a response within 24hours)

    Please note that shipping addresses for orders placed through PayPal cannot be altered.

    7 August 2020
  • Please let us know immediately if you have made a mistake with your address so that we are able to change it for you. Once your order has been dispatched, we cannot redirect it to a different address.

    1.Through My Account -> my orders -> select order -> at the bottom of the page, you'll see "Customer Service". Please write a comment in here and we will contact you. (Please note that by adding a comment your order will be stopped, which may delay the dispatch of your order.)

    2. Contact us by phone

        UK: 01892 577 777

        International: +44 1892 577 777

    3. Email info@childrensalonoutlet.com (It may take us a little longer to respond to emails, please contact us if you have not had a response within 24hours)

    Please note that shipping addresses for orders placed through PayPal cannot be altered.

    7 August 2020

If you can't find what you are looking for please contact us

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