Select your shipping destination from the list of countries below to display the available options and costs.
| Shipping Options | Current priceCurrent | Delivery Time | More details |
|---|---|---|---|
| Next Working Day | £3.95 | Next working day | Orders placed after 2pm (UK time) will be dispatched the next working day. |
| Express Delivery before 12pm | £6.95 | Next working day | Orders placed after 4pm will be dispatched the next working day. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99, TR21-25, ZE, BT. |
| Express Delivery before 10:30am | £10.95 | Next working day | Orders placed after 4pm will be dispatched the next working day. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99, TR21-25, ZE, BT. |
| Saturday delivery | £8.00 | Saturday | Orders placed after 2pm on a Friday will be delivered the following Saturday. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99,TR21-25, ZE, BT. |
| Saturday Delivery before 12pm | £12.00 | Saturday | Orders placed after 2pm on a Friday will be delivered the following Saturday. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99,TR21-25, ZE, BT. |
| Sunday Delivery | £8.00 | Sunday | Orders placed after 12pm on a Saturday will be delivered the following Sunday. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99,TR21-25, ZE, BT |
| Sunday Delivery before 12pm | £12.00 | Sunday | Orders placed after 12pm on a Saturday will be delivered the following Sunday. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99,TR21-25, ZE, BT |
| Collect from our Shop in Tunbridge Wells | £0.00 | Next day |
What is your return policy?
We are happy to refund items within 21 days from the date of arrival subject to our terms and conditions. Please make sure your items are returned new, unused and with their original packaging and designer garment tags still attached.
For full details of our returns guidelines please visit our HELP page.
How to Return?
- Please fill in the returns form enclosed with your order (or download here) and stick your pre-paid Royal Mail address label on your parcel. If you need a new label, please click here. We recommend you drop it off at the Post Office for tracking and proof of delivery - this is completely free.
- Package your items carefully, with each item in its original packaging and all labels attached (including hangers). Please do not use the shoe box as protective packaging. Shoes must be in their original, undamaged box as it is considered part of the item.
- If your return parcel is over 2kg, please contact us to arrange your return.
- We cannot accept returns that are shipped to us using FedEx or TNT.
How to arrange a return collection?
We offer free returns but if you prefer a more convenient service, we can arrange for your item to be collected and returned to us. A fee of £5.00 (for parcels up to 5 kilos) will be deducted from your refund total for this service.
What happens next?
- Within 5-7 business days of receiving your returned item, we will send you an email to confirm that your order has been refunded or exchanged. The details of your return will also be posted to your account.
- Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
What is your returns address?
Childrensalon Outlet, Returns Department, 27 Decimus Park, Kingstanding Way, Tunbridge Wells, Kent, TN2 3GP, United Kingdom