Select your shipping destination from the list of countries below to display the available options and costs.
| Shipping Options | Current price Current | Delivery Time | More details |
|---|---|---|---|
| Standard | £3.95 | 1-2 working days | Orders placed after 2pm (UK time) will be dispatched the next working day. |
| Express Delivery before 12pm | £6.95 | Next working day | Orders placed after 2pm will be dispatched the next working day. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99, TR21-25, ZE, BT. |
| Express Delivery before 10:30am | £10.95 | Next working day | Orders placed after 2pm will be dispatched the next working day. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99, TR21-25, ZE, BT. |
| Saturday delivery | £8.00 | Saturday | Orders placed after 2pm on a Friday will be delivered the following Saturday. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99,TR21-25, ZE, BT. |
| Saturday Delivery before 12pm | £12.00 | Saturday | Orders placed after 2pm on a Friday will be delivered the following Saturday. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99,TR21-25, ZE, BT. |
| Sunday Delivery | £8.00 | Sunday | Orders placed after 12pm on a Saturday will be delivered the following Sunday. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99,TR21-25, ZE, BT |
| Sunday Delivery before 12pm | £12.00 | Sunday | Orders placed after 12pm on a Saturday will be delivered the following Sunday. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99,TR21-25, ZE, BT |
| Collect from our Shop in Tunbridge Wells | £0.00 | Next day |
21 days to return
We are happy to refund any item within 21 days from date of arrival that meet our guidelines (subject to our terms and conditions).
How to Return?
- Fill in the returns form enclosed with your order (download here).
- Use the returns address label included in your order.
- Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
- Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
- Please note: we do not accept Fedex and TNT returns.
Free returns
- You will receive your pre-paid Royal Mail address label with your order. If you require a new label please click here. We recommend you pop it into the Post Office for tracking and proof of delivery - this is completely free.
- If your return parcel is over 2kg, please contact us to arrange your return.
What happens next?
- Within 7 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded. Please note that items must meet our return policy.
- The details of this will also be posted to your account.
- Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
- For orders paid with Bank Transfer or Cash on Delivery, we are only able to offer a refund in store credit.
Arrange a Return
We offer free returns but if you prefer a more convenient service, we can arrange for your item to be collected and returned to us. A fee of £5.00 (for parcels up to 5 kilos) will be deducted from your refund total for this service.
What is your returns address?
Childrensalon Outlet, Returns Department, 27 Decimus Park, Kingstanding Way, Tunbridge Wells, Kent, TN2 3GP, United Kingdom