Select your shipping destination from the list of countries below to display the available options and costs.
|Shipping Options||Delivery Time||Cost||Please remember . . .|
|Express||2-4 working days||US$14.00||Please be aware you may be asked to provide your Social Security Number for US Customs purposes.|
21 days to return
We are happy to refund any item within 21 days from date of arrival that meet our guidelines (subject to our terms and conditions).
How to Return?
- Fill in the returns form enclosed with your order (download here), stick the address label on the parcel and add stamps.
- Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
- Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
- Remember to label your parcel ' Returned unwanted GB merchandise' to avoid import duties.
- Please note: we do not accept Fedex and TNT returns.
What happens next?
- Within 7 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded. Please note that items must meet our return policy.
- The details of this will also be posted to your account.
- Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
- For orders paid with Bank Transfer or Cash on Delivery, we are only able to offer a refund in store credit.
Arrange a Return
For a more convenient service, we can arrange a return for you through UPS. A fee of US$16.30 (for up to 2 kilos) will be deducted from your order total for this service. You can request this service through your Childrensalon account when raising a return.
What is your returns address?
Childrensalon Outlet, Returns Department, 27 Decimus Park, Kingstanding Way, Tunbridge Wells, Kent, TN2 3GP, United Kingdom