US$ USD US Dollar
United States

Select your shipping destination from the list of countries below to display the available options and costs.

Shipping Options Delivery Time Cost Please remember . . .
Express 2-4 working days US$14.00 Please be aware you may be asked to provide your Social Security Number for US Customs purposes.

21 days to return

We are happy to refund any item within 21 days from date of arrival that meet our guidelines (subject to our terms and conditions).

How to Return?

  • Fill in the returns form enclosed with your order (download here), stick the address label on the parcel and add stamps.
  • Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
  • Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
  • Remember to label your parcel ' Returned unwanted GB merchandise' to avoid import duties.
  • Please note: we do not accept Fedex and TNT returns.

What happens next?

  • Within 7 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded. Please note that items must meet our return policy.
  • The details of this will also be posted to your account.
  • Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
  • For orders paid with Bank Transfer or Cash on Delivery, we are only able to offer a refund in store credit.

Arrange a Return

For a more convenient service, we can arrange a return for you through UPS. A fee of US$16.30 (for up to 2 kilos) will be deducted from your order total for this service. You can request this service through your Childrensalon account when raising a return.

What is your returns address?

Childrensalon Outlet, Returns Department, 27 Decimus Park, Kingstanding Way, Tunbridge Wells, Kent, TN2 3GP, United Kingdom

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