How can we help?
Orders
- How do I track my order?
Once your order has been shipped, you will receive an email with your tracking number so that you can check progress with the relevant courier.
Please contact us on our Chat if you do not receive your tracking number or are worried about the tracking that is showing for your order.
- Can I combine orders from Childrensalon and Childrensalon Outlet?
Unfortunately, no, Childrensalon and Childrensalon Outlet orders cannot be combined.
- Is it safe to order online?
We guarantee that your payment and personal data will always be kept 100% private and secure. All personal data is securely encrypted and protected with SSL (the industry standard for securing data on websites).
You can confirm SSL is being used by looking for the small padlock symbol on your webpage (check the bottom or top corners).
Plus, our website address will show an additional "S" after http:// when SSL is enabled and protecting your data. We never see or store your credit card number on our website; all payment cards are processed by our Bank and not by Childrensalon.
- I have not received an order confirmation, what should I do?
We send an email confirmation for every order immediately after placing. If you do not receive it please check your spam/bulk folder and if you still cannot find it, please message us.
You have an account with us, please log in to your account to view your order and to check if your contact details are showing correctly.
- Can I make changes to my order?
We aim to send out your order very quickly which means there is only a short window in which changes can be made.
You can view your order in your account immediately after placing and will see the option to “pause” or “cancel” it at the bottom of the page for a short while. If the order has already progressed, you can use the “Message Us” button to contact us and we will do our best to help you with any amendments.
