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Returns and Refunds
- What's your return policy?
We are happy to refund any items within 21 days from date of arrival that meet our guidelines (subject to our terms and conditions):
- Please make sure your items are returned new, unused and with its original packaging and designer garment tags still attached.
- When trying items on, please ensure they do not come in contact with perfumes, sprays, creams or other chemicals. Please try on shoes on a soft clean surface. Lingerie and swimwear must only be tried on over underwear.
- Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached (if applicable).
- Shoes must be in their original, undamaged box as it is considered part of the item.
- Please keep away items from animals and pets as they may become soiled with pet hair etc.
- Please note that toiletries and personalised items are non-returnable unless faulty.
- For hygienic reasons we do not accept returns for face masks or earrings unless faulty.
- Gift boxes are non-refundable. Please enjoy and reuse the gift box you received. You can exchange or return items that you have received in a gift box. If you require a new gift box for your exchange, please contact us and you can purchase a new one.
Unfortunately, we will not accept any returns that have been worn, used or are soiled or damaged. We can also not accept returns of items as faulty if they have not been treated as instructed in the garment care label.
All returns are carefully checked upon arrival. Those that do not meet our guidelines will be shipped back to you.
Note: We cannot accept returns that are shipped to us using FedEX or TNT.
- Comment effectuer un retour ?
Vous pouvez trouver les informations comment retourner les articles en visitant notre page retour et livraison où vous pouvez sélectionner votre pays de retour dans le menu déroulant pour voir tous les détails.
- Can I return and exchange items?
You can return any items for a refund. However, Childrensalon Outlet does not offer any exchanges.
- Puis-je organiser une collecte de retour de chez moi?
Oui, nous offrons une collecte de retour dans plusieurs pays. Pour vérifier si ce service est disponible pour vous, veuillez consulter notre page retour et livraison où vous pouvez sélectionner votre pays de retour dans le menu déroulant pour voir toutes les options de retour.
- What is your return address?
Childrensalon Outlet, Returns Department, 27 Decimus Park, Kingstanding Way, Tunbridge Wells, Kent, TN2 3GP, United Kingdom
- Quel est le délai de traitement de mon retour?
- Nous visons à traiter tous les retours dans les 7 jours ouvrés suivant la réception de votre colis. Veuillez noter que les articles doivent respecter notre politique de retour. Nous vous avertirons par email pour confirmer que les fonds ont été remboursés. Les détails de votre retour et de votre remboursement seront aussi affichés sur votre compte. Les clients effectuant des retours du Canada, de Singapour, du Japon, de la Suisse et de Hong Kong peuvent également suivre la progression de leurs retours dans leur compte.
- Veuillez noter que le remboursement apparaitra sur votre compte sous quelques jours, en fonction de votre banque. Pour les commandes payées par virement bancaire ou paiement à la livraison, nous pouvons seulement vous rembourser en crédit magasin.
- Why have I not been refunded for my return?
Please note that we can only issue refunds for items that are returned new, unused and with its original packaging and designer garment tags still attached. Returns that do not meet our return policy will not be accepted and will be sent back to you without receiving a refund.
We also cannot accept returns of items as faulty if they have not been treated as instructed in the garment care label and consequently been damaged as a result.
- Why is the amount I have been refunded for my return different to the amount I originally paid for the item?
There may be several reasons why the amount may be different:
- If you have instructed us to arrange a return service for you, the amount for this service will be deducted from your refund amount.
- Also, your bank converts the refund amount into your local currency.
- Your bank might use a different exchange rate than it used when you paid for the item and it might also charge a transaction fee for a foreign currency transaction.
- Some of the costs and taxes charged on your order may not be refundable, i.e. charges and taxes on services such as gift wrap and delivery.
