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21 days to return

We are happy to refund any item within 21 days from date of arrival that meet our guidelines (subject to our terms and conditions).

How to Return?

  • Fill in the returns form enclosed with your order (download here).
  • Use the returns address label included in your order.
  • Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
  • Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
  • Please note: we do not accept Fedex and TNT returns.

Free returns

  • You will receive your pre-paid Royal Mail address label with your order. If you require a new label please click here. We recommend you pop it into the Post Office for tracking and proof of delivery - this is completely free.
  • If your return parcel is over 2kg, please contact us to arrange your return.

How to Return?

  • Fill in the returns form enclosed with your order (download here), stick the address label on the parcel and add stamps.
  • Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
  • Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
  • Remember to label your parcel ' Returned unwanted GB merchandise' to avoid import duties.
  • Please note: we do not accept Fedex and TNT returns.

How to Return?

  • Fill in the returns form enclosed with your order (download here), stick the address label on the parcel and add stamps.
  • Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
  • Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
  • Remember to label your parcel ' Returned unwanted GB merchandise' to avoid import duties.
  • Please note: we do not accept Fedex and TNT returns.

How to Return?

  • Fill in the returns form enclosed with your order (download here), stick the address label on the parcel and add stamps.
  • Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
  • Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
  • Remember to label your parcel ' Returned unwanted GB merchandise' to avoid import duties.
  • Please note: we do not accept Fedex and TNT returns.

Duties & Taxes

  • For orders under A$1000, there is a mandatory 10% Australian GST which is automatically added to your shopping bag.
  • For any orders over A$1000, you have the option to send your order “Import and Duties Paid”, where you can select to pay any duties and taxes at the checkout, which will be calculated based on the value of your order.
  • Alternatively, you can select DDU (Delivered Duty Unpaid) where, when the order arrives in the country, any duty and taxes will need to be paid to the customs office before the order is released to you. Please note, this may delay your order.

Duties & Taxes

  • For orders under 1000 SAR, there is a mandatory 15% KSA GST which is automatically added to your shopping bag.
  • For any orders over 1000 SAR, there is a mandatory 15% KSA GST and an additional 5% customs duty charge which will be automatically added to your shopping bag.
  • This will ensure your orders will be delivered smoothly and on time.

Duties & Taxes

  • For orders under 1000 AED, there is a mandatory 5% UAE GST which is automatically added to your shopping bag.
  • For any orders over 1000 AED, there is a mandatory 5% UAE GST and an additional 5% customs duty charge which will be automatically added to your shopping bag.
  • This will ensure your orders will be delivered smoothly and on time.

Duties & Taxes

  • For orders under 300 BHD, there is a mandatory 5% customs duty charge which is automatically added to your shopping bag.
  • For orders over 300 BHD, there is a mandatory 5% Bahrain GST and an additional 5% customs duty charge which is automatically added to your shopping bag.
  • This will ensure your orders will be delivered smoothly and on time.

Duties & Taxes

  • For orders under 99 OMR, there is a mandatory 5% OMR VAT which is automatically added to your shopping bag.
  • For any orders over 99 OMR, there is a mandatory 5% OMR VAT and an additional 5% customs duty charge which will be automatically added to your shopping bag.
  • This will ensure your orders will be delivered smoothly and on time.

What happens next?

  • Within 7 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded. Please note that items must meet our return policy.
  • The details of this will also be posted to your account.
  • Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
  • For orders paid with Bank Transfer or Cash on Delivery, we are only able to offer a refund in store credit.

Arrange a Return

For a more convenient service, we can arrange a return for you. A fee of £ (for up to 2 kilos) will be deducted from your order total for this service.

What is your returns address?

Childrensalon Outlet, Returns Department, 27 Decimus Park, Kingstanding Way, Tunbridge Wells, Kent, TN2 3GP, United Kingdom

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